TY - RPRT TI - Voices of first responders-examining public safety communication from the perspective of 9-1-1 call takers and dispatchers: findings from user-centered interviews phase 1, volume 4 AU - Steves, Michelle AU - Theofanos, Mary F AU - Choong, Yee-Yin AU - Dawkins, Shanee AU - Furman, Susanne AU - Greene, Kristen K AU - Prettyman, Sandra Spickard PY - 2020 PB - National Institute of Standards and Technology CY - Gaithersburg, MD SN - NIST IR 8295 DO - 10.6028/NIST.IR.8295 ER -